Terms of Service

1. Introduction

Welcome to Saylu. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

3. Use of Service

Saylu provides an audio guestbook platform for events and weddings. You agree to use the service only for lawful purposes and in accordance with these Terms.

• You are responsible for maintaining the security of your account.
• You must not use the service to distribute illegal or harmful content.
• Host Responsibility for Consent: As a host creating an event on Saylu, you are solely responsible for obtaining the necessary consent from your guests to record their voice messages (audio recordings) and collect any other information (such as phone numbers or photos) during your event.

4. Subscriptions and Payments

• Billing: Services are billed via Paddle.com.
• Renewal: Subscriptions (if applicable) automatically renew unless canceled. Single-event packages are billed once.
• Refunds: We offer a 14-day full refund window. Refund requests are handled by Paddle. Please contact us or Paddle for assistance.

5. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of Saylu and its licensors.

6. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7. Limitation of Liability

In no event shall Saylu, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Refund Policy

We offer a 14-day refund window from the date of your purchase. If you are unsatisfied with our service for any reason during this period, you are entitled to a full refund. Refund requests are handled by our Merchant of Record, Paddle.com. Please contact us or Paddle directly at help@paddle.com.

9. Contact Us

If you have any questions about these Terms, please contact us at support@saylu.app.

Legal Business Name: Only Only Szymon Obrostek